Service & Support - Nanyang YITONG

Services Commitment

Before sales	Inquiry and consulting support. Support professional ODM&OEM Can provide user requirement specification(URS)
During production	Inquiry and consulting support. Support professional ODM&OEM Can provide user requirement specification(URS)
After sales	Warranty & Maintenance: to replace defected parts during one（1） year of operations or eighteen（18） months from shipping,whichever comes first. Installation and commissioning upon request on extra contracting
Local service &showroom	Egypt, Russia, South Korea, UAE( Dubai) for limited model on contracting
After Warranty Service	Will provide a lifetime technical support by video or online technical support.

For products within the warranty period, we will guide the faults that cannot be solved by telephone and will provide you with door-to-door service according to our promised door-to-door service response time. For China domestic business, our service engineers will make an appointment with you by phone according to your location and arrive at the repair site within 24-48 hours.

we are not responsible for products failure due to improper use of your unit or other natural factors caused by equipment damage during the warranty period. Outside the warranty period, if quality problems occur, we will actively cooperate with the technical consulting of the equipment and parts paid preferential supply.

YITONG provides telephone consulting service 365 days a year. During the working hours, you can call us at any time to inquire about our sales, service and product information. You can also call the service hotline for help, our engineers will provide you with telephone support.

　　After-sales hotline: 0377-61616099 (China mainland) 0377-61171097(Overseas)

　　E-mail: yitongex@163.com